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An automated all-in-one tester for understanding end-user network performance, featuring combined copper, fiber, and Wi-Fi troubleshooting. Part of the Versiv testing platform.
An automated all-in-one tester for understanding end-user network performance, featuring combined copper, fiber, and Wi-Fi troubleshooting. Part of the Versiv testing platform.
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The OneTouch™ AT Network Assistant is an all-in-one Gigabit Ethernet troubleshooter for copper, fiber optic and Wi-Fi networks. It provides a client view of network performance so you can resolve problems fast and complete deployment projects on time.
Network professionals spend 25 percent of their time troubleshooting—taking time away from critical tasks such as deploying new technologies, and optimizing network performance. With most problems requiring an hour or more to solve, end-user productivity also suffers. Based on a recent Fluke Networks’ study, 72% of enterprises operate without a standardized troubleshooting process, resulting in slow and inefficient network troubleshooting and project execution. But when enterprises standardize the troubleshooting process, technicians of various skill levels can solve more problems and be confident in the resolution.
The OneTouch™ AT Network Assistant
Reduces troubleshooting time by standardizing network troubleshooting:
By improving each step of the process, the OneTouch AT frees up nearly a week of time each month historically spent troubleshooting problems. The OneTouch AT helps network technicians solve more problems faster, escalate issues more efficiently and validate performance easily – making even the novice user an expert.
Integrated Ethernet tester for copper, fiber optic and Wi-Fi
The OneTouch incorporates two 10/100/1000 Mbps RJ-45 Ethernet test ports, two 100/1000 Mbps SFP fiber optic transceiver ports and an internal 802.11 a/b/g/n dual band radio. Simultaneously test your wired Ethernet and wireless Wi-Fi networks and easily compare performance with side-by-side test results.
Wired network analysis
Automated discovery of copper and fiber-connected devices and key device attributes. Sort by attributes to obtain multiple views into the wired network and to solve problems. Select from among thirteen different sorts. For example, sort by IPv4 or IPv6 address to identify used and available addresses. You can sort by switch name/slot/port to understand where on the network devices are connected or sort by discovered problems to quickly identify potential issues. Additional discovery-assisted analysis tools aid with troubleshooting and profile creation. Wired analysis tools include add test, port scan, path analysis, multiport stats, browse and telnet/SSH.
Wi-Fi network analysis
Automated discovery of Wi-Fi devices and key device attributes. Sort by attributes to obtain multiple views into the wireless network and to solve problems. Select from among seventeen context-relative sorts. For example, sort by signal strength to troubleshoot Wi-Fi coverage issues. Sort by MAC manufacturer to discover Wi-Fi devices by type and to understand how they are connected relative to SSID, AP and channel. Sort by channel to identify channel spacing problems. Sort by authorization status to find potential security violations. Additional discovery-assisted analysis tools aid with troubleshooting and security enforcement. Wi-Fi analysis tools include name, authorization, connect, locate and capture.
Client view of network performance
Most network trouble tickets start where the client device is connected to the network—where the device could be a PC, IP phone, printer, POS terminal, industrial equipment controller or a medical imager. Common issues include “doesn’t work,” “can’t connect,” “files unreachable,” “application unresponsive,” and “the network is slow.” The OneTouch assists you in troubleshooting these issues – or proving that the network is not the cause – by emulating the client device and assessing network performance.
Infrastructure to application testing
The cause of a network problem can be elusive. The OneTouch AT identifies problem root cause by measuring and analyzing the performance of the critical network components: the network cabling, the delivery of Power over Ethernet (PoE), the connection to the nearest switch, the connection to the nearest access point and the performance of key network services and server-based applications.
Configurable profiles for standardized testing
Use the intuitive touch interface to create test profiles, or test scripts, tailored to your network, services, and applications. Create simple profiles with only a few tests or advanced profiles consisting of dozens of tests. You can build profiles to accommodate different types of users, devices, locations or technologies. Once created, profiles can be saved for quick and easy reuse later. Create a library of standardized profiles to elevate the troubleshooting know-how of network support staff and to establish best practices for faster, more productive troubleshooting.
Automated one-touch troubleshooting: One Hour of Testing Time in Just One Minute
Test everything defined in a profile automatically with the one-touch AutoTest. As the AutoTest progresses from the physical layer, through the wired and wireless infrastructure, to network services and applications, clear pass/fail indicators appear next to the network element under test. Each network element – cable, switch, AP, service, application, Wi-Fi communication bands – is represented graphically. A top-level pass/fail indicator provides the overall status at a glance. Touch an icon to get detailed performance information.
Performance testing
Measure wired and Wi-Fi end-to-end path performance to a peer or a reflector to validate and document link readiness and SLA compliance. Performance metrics include throughput rate, frame loss, jitter and latency. Test to a remote peer for upstream and downstream results. Test to a remote reflector for roundtrip results. Test between the wired and Wi-Fi interfaces on the same OneTouch for remote-less upstream and downstream results. Test wired performance at rates up to 1 Gbps and Wi-Fi performance at rates up to 100 Mbps. Define the duration, frame size, DSCP value and pass/fail loss limit. Save the results as a report to document performance.
Packet capture
Capture packets inline between a client and the twisted pair or fiber optic network, from a single device, or from two devices with streams aggregated. Inline wired capture eliminates the need to install TAPs or configure switch mirror ports. Apply filters and frame slicing to limit the wired and wireless capture to the essential packets. Start capture with a touch, automatically during an AutoTest or while analyzing VoIP. Export the capture files to streamline collaboration and escalation of the most complex issues.
VoIP analysis
Inline VoIP analysis simplifies troubleshooting of desktop VoIP problems in real-time without TAPs or switch mirror ports. Quickly diagnose IP phone boot-up and call control problems. Measure key VoIP metrics including packets sent, packets dropped, jitter, Mean Opinion Score (MOS) and R-factor. Simultaneous packet capture is optional.
Remote management
Collaborate with peers, consultants, integrators and vendors more effectively by sharing packet captures, screen shots and AutoTest reports.Control the user interface remotely and manage files remotely via the OneTouch AT management port and a web browser.Attach a web cam to the OneTouch AT to share a view of the test environment.
Copper and Fiber Optic Cable Testing
Understand cable performance by measuring twisted pair cable wiremap and length. Use cable identifiers and IntelliTone™ toning to locate and identify cables. Measure the optical power received through fiber optic cables. Verify the cleanliness of fiber optic connections by viewing connector end faces with the FiberInspector™ USB video probe.
PoE Testing
Verify the successful delivery of PoE with the TruePower™ load test. Measure PoE unloaded and under load. Emulate a 802.3at (PoE+) class 1 - 4 powered device and measure power up to 25.5 watts.
Wired and Wi-Fi Connectivity Testing
Understand how a client connects to the wired infrastructure by testing the link between the client and the nearest switch, identifying the nearest switch, slot, and port and monitoring key switch port statistics. Understand how a client connects to the Wi-Fi infrastructure by testing the link between the client and the nearest access point, identifying the AP name, channel and security, observing the authentication and association process and monitoring key AP and network statistics. When moving from one AP coverage zone to another the details of each roam are recorded. Use navigation controls to view the details of each associated AP.
Measure Performance of Network Services
Understand if a network service or server-based application is the root cause of a reported problem by measuring availability and responsiveness. Choose the performance test appropriate for your service or application: ping (ICMP), connect (TCP), web (HTTP), file (FTP), multicast (IGMP), video (RTSP) or email (SMTP). Touch the icon on the home page to get a detailed breakdown of application performance including DNS lookup time, server response time and data rate. The measurements are presented side-by-side for easy wired/Wi-Fi and IPv4/IPv6 performance comparisons. A few examples: ping your WLAN controller, connect to port 2000 on your VoIP call manager, download a page of an application with a web interface, upload or download a file from a server, subscribe to a multicast group, access video content from an on-demand streaming video server or email a text message to your mobile phone.
Test Local and Cloud-based Services
Understand the performance of network services and server-based applications hosted locally in the datacenter, on a corporate intranet server or on a server reached via the public internet. Organize the tests by location by placing the test icon within the appropriate tier on the OneTouch AT home page. Measure service levels to the different tiers to spot problems.
Troubleshoot your IPv6 Network
The OneTouch AT service tests support IPv6 so you can easily compare and contrast the performance for your IPv4 and IPv6 wired and wireless networks.
Save Test Results
Save the AutoTest performance data in a PDF report to share with colleagues or outside parties, for trouble ticket documentation, as a record of historical performance for benchmarking and as a certification report after a new infrastructure deployment.
Purpose-built for Field Testing
The OneTouch AT is engineered specifically for network testing and network support professionals. Useful test and management tools include a web browser, Telnet/SSH client, cable toner, fiber optic connector inspection camera and webcam support. The durable platform provides years of reliable operation in tough environments.
The OneTouch incorporates two 10/100/1000 Mbps RJ-45 Ethernet test ports, two 100/1000 Mbps SFP fiber optic transceiver ports and an internal 802.11 a/b/g/n dual band radio. Simultaneously test your wired Ethernet and wireless Wi-Fi networks and easily compare performance with side-by-side test results.
Automated discovery of copper and fiber-connected devices and key device attributes. Sort by attributes to obtain multiple views into the wired network and to solve problems. Select from among thirteen different sorts. For example, sort by IPv4 or IPv6 address to identify used and available addresses. You can sort by switch name/slot/port to understand where on the network devices are connected or sort by discovered problems to quickly identify potential issues. Additional discovery-assisted analysis tools aid with troubleshooting and profile creation. Wired analysis tools include add test, port scan, path analysis, multiport stats, browse and telnet/SSH.
Automated discovery of Wi-Fi devices and key device attributes. Sort by attributes to obtain multiple views into the wireless network and to solve problems. Select from among seventeen context-relative sorts. For example, sort by signal strength to troubleshoot Wi-Fi coverage issues. Sort by MAC manufacturer to discover Wi-Fi devices by type and to understand how they are connected relative to SSID, AP and channel. Sort by channel to identify channel spacing problems. Sort by authorization status to find potential security violations. Additional discovery-assisted analysis tools aid with troubleshooting and security enforcement. Wi-Fi analysis tools include name, authorization, connect, locate and capture.
Most network trouble tickets start where the client device is connected to the network—where the device could be a PC, IP phone, printer, POS terminal, industrial equipment controller or a medical imager. Common issues include “doesn’t work,” “can’t connect,” “files unreachable,” “application unresponsive,” and “the network is slow.” The OneTouch assists you in troubleshooting these issues – or proving that the network is not the cause – by emulating the client device and assessing network performance.
The cause of a network problem can be elusive. The OneTouch AT identifies problem root cause by measuring and analyzing the performance of the critical network components: the network cabling, the delivery of Power over Ethernet (PoE), the connection to the nearest switch, the connection to the nearest access point and the performance of key network services and server-based applications.
Use the intuitive touch interface to create test profiles, or test scripts, tailored to your network, services, and applications. Create simple profiles with only a few tests or advanced profiles consisting of dozens of tests. You can build profiles to accommodate different types of users, devices, locations or technologies. Once created, profiles can be saved for quick and easy reuse later. Create a library of standardized profiles to elevate the troubleshooting know-how of network support staff and to establish best practices for faster, more productive troubleshooting.
One Hour of Testing Time in Just One Minute
Test everything defined in a profile automatically with the one-touch AutoTest. As the AutoTest progresses from the physical layer, through the wired and wireless infrastructure, to network services and applications, clear pass/fail indicators appear next to the network element under test. Each network element – cable, switch, AP, service, application, Wi-Fi communication bands – is represented graphically. A top-level pass/fail indicator provides the overall status at a glance. Touch an icon to get detailed performance information.
Measure wired and Wi-Fi end-to-end path performance to a peer or a reflector to validate and document link readiness and SLA compliance. Performance metrics include throughput rate, frame loss, jitter and latency. Test to a remote peer for upstream and downstream results. Test to a remote reflector for roundtrip results. Test between the wired and Wi-Fi interfaces on the same OneTouch for remote-less upstream and downstream results. Test wired performance at rates up to 1 Gbps and Wi-Fi performance at rates up to 100 Mbps. Define the duration, frame size, DSCP value and pass/fail loss limit. Save the results as a report to document performance.
Capture packets inline between a client and the twisted pair or fiber optic network, from a single device, or from two devices with streams aggregated. Inline wired capture eliminates the need to install TAPs or configure switch mirror ports. Apply filters and frame slicing to limit the wired and wireless capture to the essential packets. Start capture with a touch, automatically during an AutoTest or while analyzing VoIP. Export the capture files to streamline collaboration and escalation of the most complex issues.
Inline VoIP analysis simplifies troubleshooting of desktop VoIP problems in real-time without TAPs or switch mirror ports. Quickly diagnose IP phone boot-up and call control problems. Measure key VoIP metrics including packets sent, packets dropped, jitter, Mean Opinion Score (MOS) and R-factor. Simultaneous packet capture is optional.
Collaborate with peers, consultants, integrators and vendors more effectively by sharing packet captures, screen shots and AutoTest reports.Control the user interface remotely and manage files remotely via the OneTouch AT management port and a web browser.Attach a web cam to the OneTouch AT to share a view of the test environment.
Copper and Fiber Optic Cable Testing
Understand cable performance by measuring twisted pair cable wiremap and length. Use cable identifiers and IntelliTone™ toning to locate and identify cables. Measure the optical power received through fiber optic cables. Verify the cleanliness of fiber optic connections by viewing connector end faces with the FiberInspector™ USB video probe.
PoE Testing
Verify the successful delivery of PoE with the TruePower™ load test. Measure PoE unloaded and under load. Emulate a 802.3at (PoE+) class 1 - 4 powered device and measure power up to 25.5 watts.
Wired and Wi-Fi Connectivity Testing
Understand how a client connects to the wired infrastructure by testing the link between the client and the nearest switch, identifying the nearest switch, slot, and port and monitoring key switch port statistics. Understand how a client connects to the Wi-Fi infrastructure by testing the link between the client and the nearest access point, identifying the AP name, channel and security, observing the authentication and association process and monitoring key AP and network statistics. When moving from one AP coverage zone to another the details of each roam are recorded. Use navigation controls to view the details of each associated AP.
Measure Performance of Network Services
Understand if a network service or server-based application is the root cause of a reported problem by measuring availability and responsiveness. Choose the performance test appropriate for your service or application: ping (ICMP), connect (TCP), web (HTTP), file (FTP), multicast (IGMP), video (RTSP) or email (SMTP). Touch the icon on the home page to get a detailed breakdown of application performance including DNS lookup time, server response time and data rate. The measurements are presented side-by-side for easy wired/Wi-Fi and IPv4/IPv6 performance comparisons. A few examples: ping your WLAN controller, connect to port 2000 on your VoIP call manager, download a page of an application with a web interface, upload or download a file from a server, subscribe to a multicast group, access video content from an on-demand streaming video server or email a text message to your mobile phone.
Test Local and Cloud-based Services
Understand the performance of network services and server-based applications hosted locally in the datacenter, on a corporate intranet server or on a server reached via the public internet. Organize the tests by location by placing the test icon within the appropriate tier on the OneTouch AT home page. Measure service levels to the different tiers to spot problems.
Troubleshoot your IPv6 Network
The OneTouch AT service tests support IPv6 so you can easily compare and contrast the performance for your IPv4 and IPv6 wired and wireless networks.
Save Test Results
Save the AutoTest performance data in a PDF report to share with colleagues or outside parties, for trouble ticket documentation, as a record of historical performance for benchmarking and as a certification report after a new infrastructure deployment.
Purpose-built for Field Testing
The OneTouch AT is engineered specifically for network testing and network support professionals. Useful test and management tools include a web browser, Telnet/SSH client, cable toner, fiber optic connector inspection camera and webcam support. The durable platform provides years of reliable operation in tough environments.
| General | |
| Dimensions (with module and battery installed) | 10.3 in x 5.3 in x 2.9 in (26.2 cm x 13.5 cm x 7.3 cm) |
| Weight (with module and battery installed) | 3.5 lb (1.6 kg) |
| Display | 5.7 in (14.5 cm) LCD with projected capacitance touchscreen, 480 x 640 pixels |
| AC adapter | Input: 100-240 Vac, 50-60 Hz, 1.0 A Output: +15 Vdc, 2.0 A |
| Battery type | Lithium ion battery pack, 7.2 V |
| Battery life | Approximately 3-4 hours depending on type of usage 4 hours to charge from 10% capacity to 90% capacity with the unit powered off |
| Memory | Internal: 2 GB shared between system and user files SD card: 4 GB, brand and model selected for optimal performance USB 2.0 type A port: for use with USB mass storage devices |
| Wired Network Interface | |
| Network analysis ports | Two RJ-45 10/100/1000BASE-T Ethernet Two Small Form-factor Pluggable (SFP) 100BASE-FX/1000BASE-X Ethernet |
| Management port | One RJ-45 10/100BASE-T Ethernet |
| Supported network standards | IEEE 10BASE-T, IEEE 100BASE-T, IEEE 1000BASE-T, IEEE 100BASE-FX, IEEE 1000BASE-X |
| RFCs and standard MIBs used | 1213, 1231, 1239, 1285, 1493, 1512, 1513, 1643, 1757, 1759, 2021, 2108, 2115, 2127, 2233, 2495, 2515, 2558, 2618, 2737, 2790, 2819, 3592, 3895, 3896, 4188, 4502. |
| Not for connection to telephone networks | The OneTouch AT analyzer is NOT designed for connection to a telephone network. The OneTouch AT analyzer is NOT designed for connection to an ISDN line. Do not connect to a telephone network or ISDN line except through a regulatory agency compliant computer network modem device. |
| Wi-Fi Network Interface | |
| Wi-Fi connectivity | 802.11a, 802.11b, 802.11g, 802.11n, 802.11ac (at 802.11n rates or lower) |
| Data rate | 802.11a: 6/9/12/24/36/48/54 Mbps 802.11b: 1/2/5.5/11 Mbps 802.11g: 6/9/12/24/36/48/54 Mbps 802.11n (20 MHz): MCS0-23, up to 216 Mbps 802.11n (40 MHz): MCS0-23, up to 450 Mbps |
| Operating frequency | 2.412 ~ 2.484 GHz (Industrial Scientific Medical Band) 5.170 ~ 5.825 GHz |
| Security | 64/128-Bit WEP Key, WPA, WPA2, 802.1X |
| Transmit output power (±2 dBm tolerance, maximum power will vary by channel and according to individual country regulations) | 802.11a: 12 dBm ± 2 dBm @ 54 Mbps 802.11b: 17 dBm ± 2 dBm @ 11 Mbps 802.11g: 16 dBm ± 2 dBm @ 54 Mbps 802.11gn HT20: 16 dBm ± 2 dBm @ MCS0 802.11gn HT20: 15 dBm ± 2 dBm @ MCS7 802.11gn HT40: 15 dBm ± 2 dBm @ MCS0 802.11gn HT40: 14 dBm ± 2 dBm @ MCS7 802.11an HT20: 15 dBm ± 2 dBm @ MCS0 802.11an HT20: 12 dBm ± 2 dBm @ MCS7 802.11an HT40: 14 dBm ± 2 dBm @ MCS0 802.11an HT40: 11 dBm ± 2 dBm @ MCS7 |
| Receive sensitivity (±2 dBm tolerance) | 802.11a: -81 dBm ± 2 dBm @ 54 Mbps 802.11b: -92 dBm ± 2 dBm @ 11 Mbps 802.11g: -82 dBm ± 2 dBm @ 54 Mbps 802.11gn HT20: -79 dBm ± 2 dBm @ MCS7 802.11gn HT40: -76 dBm ± 2 dBm @ MCS7 802.11an HT20: -78 dBm ± 2 dBm @ MCS7 802.11an HT40: -74 dBm ± 2 dBm @ MCS7 |
| Power consumption (typical) | Transmit: 80 mA Receive: 350 mA |
| Wi-Fi Antennas | |
| Internal Wi-Fi antennas | Three internal 2.4 GHz, 1.1 dBi peak, 5 GHz, 3.2 dBi peak antennas supporting 3x3 MIMO technology |
| External directional antenna | Antenna, frequency range 2.4 - 2.5 and 4.9 - 5.9 GHz. Minimum gain 5.0 dBi peak in the 2.4 GHz band, and 7.0 dBi peak in the 5 GHz band. |
| External antenna connector (external antenna port is receive-only, no transmit) | Reverse SMA |
| Environmental and Regulatory | |
| Operating temperature | 32°F to 122°F (0°C to 50°C) |
| Battery charging temperature | 32°F to 104°F (0°C to 40°C) |
| Storage temperature | -40°F to 160°F (-40°C to 71°C) -4°F to 122°F (-20°C to 50°C) for periods longer than 1 week |
| Operating relative humidity (% RH without condensation) | 5% to 45% at 32°F to 122°F (0°C to 50°C) 5% to 75% at 32°F to 104°F (0°C to 40°C) 5% to 95% at 32°F to 86°F (0°C to 30°C) |
| Shock and vibration | Meets the requirements of MIL-PRF-28800F for Class 3 Equipment |
| Safety | CAN/CSA-C22.2 No. 61010-1-04, IEC 61010-1:2001 |
| Operating altitude | 13,123 ft (4,000 m), 10,500 ft (3,200 m) with ac adapter |
| Storage altitude | 39,370 ft (12,000 m) |
| Pollution degree | 2 |
| EMC | EN 61326-1:2006 |
| Cables | |
| Cable types | 100 Ω Unshielded Twisted Pair (UTP) LAN cables. 100 Ω Shielded or Screened Twisted Pair (SeTP) LAN cables. TIA Category 3, 4, 5, 5e, and 6. ISO Class C, D, E and F. |
| Cable length measurement | Measurable cable lengths are from 3 feet (1 meter) to 656 feet (200 meters). Accuracy: ± 6 feet (± 2 meters) or 5%, whichever is greater. Length measurement is based on Nominal Velocity of Propagation (NVP) for CAT 5e cable. |
| Test Settings | |
| Wired | Speed, duplex, PoE, 802.1X, IPv4 address, IPv6 address, MAC address (port A can be changed by the user), VLAN, Wait for Rx Frame |
| Wi-Fi | Band (2.4 and/or 5 GHz), authorization default, scan or connect, SSID, security, IPv4 address, IPv6 address, MAC address (Wi-Fi adapter can be changed by the user), Transmit Probes |
| Analysis | SNMP v1/v2, SNMP v3, Slow Discovery |
| Maintenance Tools | |
| Management port | User and password security, port status, IPv4 address |
| Language (user interface) | Chinese (simplified), English, French, German, Japanese, Korean, Portuguese, Russian, Spanish |
| Date/time, number, length | Select format |
| Timeout period | Backlight time, power down time |
| Audible tone | On, off |
| Display | Brightness |
| Factory defaults restore | Quick, full (complete internal storage overwrite) |
| Network Tests | |
| Receive Rx optical power measurement | accuracy varies by transceiver, typically ± 3.0 dB |
| Infrastructure | OneTouch, cable, link, PoE, nearest switch, nearest AP, DHCP server, DNS server, gateway |
| Wired Analysis | hosts, access devices, servers, tools (port scan, add test, path analysis, multiport statistics, browse, TELNET/SSH), sorts |
| Discovery protocols supported | SNMP v1/v2/v3, CDP, EDP, LLDP, ICMP, ARP, FDP |
| Wi-Fi Analysis | networks, access points, clients, channels, tools (name, authorization, connect, locate, capture), sorts, show active |
| Services | Ping (ICMP), connect (TCP), web (HTTP), file (FTP), multicast (IGMP), video (RTSP), email (SMTP) |
| Wired Performance (local to remote) |
|
| Wi-Fi Performance (local to remote) |
|
| Testing Tools | |
| Capture, Wired |
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| Capture, Wi-Fi |
|
| VoIP Analysis |
|
| Performance Peer | Port number |
| Browser | port (management/wired/Wi-Fi) |
| Telnet/SSH | Username/password (for SSH) |
| Toner | IntelliTone™, analog 400 Hz, analog 1 kHz |
| Flash switch port | 1s, 2s, 3s |
| FiberInspector™/Webcam | real time, pause, scale (for fiber), save |
| File Tools | |
| Profiles | Save, delete, rename, export, import, load |
| AP authorization | Save, delete, rename, export, import, load |
| Reports | Save, delete, rename, export, import, view |
| Screens | Save, delete, rename, export, import, view |
| Certifications and Compliance | |
| Conformite Europeene. Conforms to the requirements of the European Union and the European Free Trade Association (EFTA). | |
| Listed by the Canadian Standards Association. | |
| Conforms to relevant Australian standards. | |
Gold Support for your OneTouch AT Network Assistant allows you to make the most of your OneTouch purchase while ensuring a higher return on your investment. You will minimize your downtime, receive faster trouble resolution and have total access to all support resources.
What do you get with Gold Support for your OneTouch AT Network Assistant?
Repairs and loaner equipment - If your OneTouch should fail, we'll deliver a loaner unit via next-day delivery to keep you up and running. We'll repair your OneTouch and replace defective or faulty accessories at no charge, with first on bench" priority, and return it to you - all shipping paid by Fluke Networks.
Software upgrades - Your OneTouch will never be out of date. You'll receive all software upgrades free - the only way to keep your OneTouch updated.
Access to live 24 x 7 technical support - Extend the expertise of your staff. Gold Support includes direct, immediate telephone access to our world-class Technical Assistance Center (TAC), direct access only available to Gold Members. Our centers in Seattle, WA and Eindhoven, NL employ a full staff of highly trained technical experts that are on call, including weekends and through the night when most network changes are implemented, to answer complex troubleshooting questions helping you get the most out of yourOneTouch and understand the results you are seeing.
Accessory Replacement - Some accessories are essential to your OneTouch. The normal warranty on accessories is 90 days, but parts and accessories including the OneTouch battery will be replaced free of charge with Gold Support once qualified as defective by our technical assistance center.
OneTouch Gold Support Members Online Training - Online training that can be utilized without having to take your staff out of the field can be a valuable tool. Gold Support Members have access to exclusive on-line training modules.
Unlimited access to our Knowledge Base- You'll have an open door to valuable proprietary information we've gathered from helping customers over the years. It also includes helpful technical articles written by our experts.
Member Only promotions- Your membership qualifies you for Members Only promotions and programs. This includes product discounts, access to reconditioned equipment at special prices and other incredible values.
Ensure that you are getting the most out of your OneTouch AT Network Assistant with Gold Support Services.
| Summary | 1T-1000 |
1T-1500 |
1T-2000 |
1T-3000 |
| Dual 10/100/1000 Mbps RJ45 ports | ● |
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| Dual 100/1000 Mbps fiber optic SFP ports | ● |
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| Copper and fiber testing, Wired analysis and Wired tools (port scan, path analysis, multiport stats) |
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| 802.11 a/b/g/n 2.4/5 GHz Wi-Fi adapter | ● |
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| 802.11ac discovery, connect and locate | ● |
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| Wi-Fi testing, Wi-Fi analysis and Wi-Fi tools (name, authorize, connect, locate) |
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| 10/100 RJ45 management port | ● |
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| Testing Tools (browser, TELNET/SSH, toner1, flash port, FiberInspector/Webcam2, performance peer) |
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| VoIP analysis (inline copper and fiber) |
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| Service tests (DHCP, DNS, ICMP, TCP) |
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| Packet capture (single port, dual port, inline, VoIP, AutoTest, Wi-Fi) |
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| Advanced tests (HTTP, FTP, IGMP, RTSP, SMTP, Performance3) |
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| Standard accessories |
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| Capture and Additional Testing Accessories |
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| Wi-Fi Accessories | ● |
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1Toning includes analog and IntelliTone™ tone generation. A compatible tone probe is required (not included).
2Requires a FiberInspector™ USB video microscope or a USB webcam (not included).
3Performance testing includes measurement of path performance end-to-end from a local tester (the OneTouch AT) to a remote peer (a second OneTouch AT) or a remote reflector (a LinkRunnerTM AT 2000 or equivalent). The remote tester is not included in these models (kits are available that do include these remotes).
Click on a category to view a selection of compatible accessories with the OneTouch AT Network Assistant.
The OneTouch incorporates two 10/100/1000 Mbps RJ-45 Ethernet test ports, two 100/1000 Mbps SFP fiber optic transceiver ports and an internal 802.11 a/b/g/n dual band radio. Simultaneously test your wired Ethernet and wireless Wi-Fi networks and easily compare performance with side-by-side test results.
Automated discovery of copper and fiber-connected devices and key device attributes. Sort by attributes to obtain multiple views into the wired network and to solve problems. Select from among thirteen different sorts. For example, sort by IPv4 or IPv6 address to identify used and available addresses. You can sort by switch name/slot/port to understand where on the network devices are connected or sort by discovered problems to quickly identify potential issues. Additional discovery-assisted analysis tools aid with troubleshooting and profile creation. Wired analysis tools include add test, port scan, path analysis, multiport stats, browse and telnet/SSH.
Automated discovery of Wi-Fi devices and key device attributes. Sort by attributes to obtain multiple views into the wireless network and to solve problems. Select from among seventeen context-relative sorts. For example, sort by signal strength to troubleshoot Wi-Fi coverage issues. Sort by MAC manufacturer to discover Wi-Fi devices by type and to understand how they are connected relative to SSID, AP and channel. Sort by channel to identify channel spacing problems. Sort by authorization status to find potential security violations. Additional discovery-assisted analysis tools aid with troubleshooting and security enforcement. Wi-Fi analysis tools include name, authorization, connect, locate and capture.
Most network trouble tickets start where the client device is connected to the network—where the device could be a PC, IP phone, printer, POS terminal, industrial equipment controller or a medical imager. Common issues include “doesn’t work,” “can’t connect,” “files unreachable,” “application unresponsive,” and “the network is slow.” The OneTouch assists you in troubleshooting these issues – or proving that the network is not the cause – by emulating the client device and assessing network performance.
The cause of a network problem can be elusive. The OneTouch AT identifies problem root cause by measuring and analyzing the performance of the critical network components: the network cabling, the delivery of Power over Ethernet (PoE), the connection to the nearest switch, the connection to the nearest access point and the performance of key network services and server-based applications.
Use the intuitive touch interface to create test profiles, or test scripts, tailored to your network, services, and applications. Create simple profiles with only a few tests or advanced profiles consisting of dozens of tests. You can build profiles to accommodate different types of users, devices, locations or technologies. Once created, profiles can be saved for quick and easy reuse later. Create a library of standardized profiles to elevate the troubleshooting know-how of network support staff and to establish best practices for faster, more productive troubleshooting.
One Hour of Testing Time in Just One Minute
Test everything defined in a profile automatically with the one-touch AutoTest. As the AutoTest progresses from the physical layer, through the wired and wireless infrastructure, to network services and applications, clear pass/fail indicators appear next to the network element under test. Each network element – cable, switch, AP, service, application, Wi-Fi communication bands – is represented graphically. A top-level pass/fail indicator provides the overall status at a glance. Touch an icon to get detailed performance information.
Measure wired and Wi-Fi end-to-end path performance to a peer or a reflector to validate and document link readiness and SLA compliance. Performance metrics include throughput rate, frame loss, jitter and latency. Test to a remote peer for upstream and downstream results. Test to a remote reflector for roundtrip results. Test between the wired and Wi-Fi interfaces on the same OneTouch for remote-less upstream and downstream results. Test wired performance at rates up to 1 Gbps and Wi-Fi performance at rates up to 100 Mbps. Define the duration, frame size, DSCP value and pass/fail loss limit. Save the results as a report to document performance.
Capture packets inline between a client and the twisted pair or fiber optic network, from a single device, or from two devices with streams aggregated. Inline wired capture eliminates the need to install TAPs or configure switch mirror ports. Apply filters and frame slicing to limit the wired and wireless capture to the essential packets. Start capture with a touch, automatically during an AutoTest or while analyzing VoIP. Export the capture files to streamline collaboration and escalation of the most complex issues.
Inline VoIP analysis simplifies troubleshooting of desktop VoIP problems in real-time without TAPs or switch mirror ports. Quickly diagnose IP phone boot-up and call control problems. Measure key VoIP metrics including packets sent, packets dropped, jitter, Mean Opinion Score (MOS) and R-factor. Simultaneous packet capture is optional.
Collaborate with peers, consultants, integrators and vendors more effectively by sharing packet captures, screen shots and AutoTest reports.Control the user interface remotely and manage files remotely via the OneTouch AT management port and a web browser.Attach a web cam to the OneTouch AT to share a view of the test environment.
Copper and Fiber Optic Cable Testing
Understand cable performance by measuring twisted pair cable wiremap and length. Use cable identifiers and IntelliTone™ toning to locate and identify cables. Measure the optical power received through fiber optic cables. Verify the cleanliness of fiber optic connections by viewing connector end faces with the FiberInspector™ USB video probe.
PoE Testing
Verify the successful delivery of PoE with the TruePower™ load test. Measure PoE unloaded and under load. Emulate a 802.3at (PoE+) class 1 - 4 powered device and measure power up to 25.5 watts.
Wired and Wi-Fi Connectivity Testing
Understand how a client connects to the wired infrastructure by testing the link between the client and the nearest switch, identifying the nearest switch, slot, and port and monitoring key switch port statistics. Understand how a client connects to the Wi-Fi infrastructure by testing the link between the client and the nearest access point, identifying the AP name, channel and security, observing the authentication and association process and monitoring key AP and network statistics. When moving from one AP coverage zone to another the details of each roam are recorded. Use navigation controls to view the details of each associated AP.
Measure Performance of Network Services
Understand if a network service or server-based application is the root cause of a reported problem by measuring availability and responsiveness. Choose the performance test appropriate for your service or application: ping (ICMP), connect (TCP), web (HTTP), file (FTP), multicast (IGMP), video (RTSP) or email (SMTP). Touch the icon on the home page to get a detailed breakdown of application performance including DNS lookup time, server response time and data rate. The measurements are presented side-by-side for easy wired/Wi-Fi and IPv4/IPv6 performance comparisons. A few examples: ping your WLAN controller, connect to port 2000 on your VoIP call manager, download a page of an application with a web interface, upload or download a file from a server, subscribe to a multicast group, access video content from an on-demand streaming video server or email a text message to your mobile phone.
Test Local and Cloud-based Services
Understand the performance of network services and server-based applications hosted locally in the datacenter, on a corporate intranet server or on a server reached via the public internet. Organize the tests by location by placing the test icon within the appropriate tier on the OneTouch AT home page. Measure service levels to the different tiers to spot problems.
Troubleshoot your IPv6 Network
The OneTouch AT service tests support IPv6 so you can easily compare and contrast the performance for your IPv4 and IPv6 wired and wireless networks.
Save Test Results
Save the AutoTest performance data in a PDF report to share with colleagues or outside parties, for trouble ticket documentation, as a record of historical performance for benchmarking and as a certification report after a new infrastructure deployment.
Purpose-built for Field Testing
The OneTouch AT is engineered specifically for network testing and network support professionals. Useful test and management tools include a web browser, Telnet/SSH client, cable toner, fiber optic connector inspection camera and webcam support. The durable platform provides years of reliable operation in tough environments.
| General | |
| Dimensions (with module and battery installed) | 10.3 in x 5.3 in x 2.9 in (26.2 cm x 13.5 cm x 7.3 cm) |
| Weight (with module and battery installed) | 3.5 lb (1.6 kg) |
| Display | 5.7 in (14.5 cm) LCD with projected capacitance touchscreen, 480 x 640 pixels |
| AC adapter | Input: 100-240 Vac, 50-60 Hz, 1.0 A Output: +15 Vdc, 2.0 A |
| Battery type | Lithium ion battery pack, 7.2 V |
| Battery life | Approximately 3-4 hours depending on type of usage 4 hours to charge from 10% capacity to 90% capacity with the unit powered off |
| Memory | Internal: 2 GB shared between system and user files SD card: 4 GB, brand and model selected for optimal performance USB 2.0 type A port: for use with USB mass storage devices |
| Wired Network Interface | |
| Network analysis ports | Two RJ-45 10/100/1000BASE-T Ethernet Two Small Form-factor Pluggable (SFP) 100BASE-FX/1000BASE-X Ethernet |
| Management port | One RJ-45 10/100BASE-T Ethernet |
| Supported network standards | IEEE 10BASE-T, IEEE 100BASE-T, IEEE 1000BASE-T, IEEE 100BASE-FX, IEEE 1000BASE-X |
| RFCs and standard MIBs used | 1213, 1231, 1239, 1285, 1493, 1512, 1513, 1643, 1757, 1759, 2021, 2108, 2115, 2127, 2233, 2495, 2515, 2558, 2618, 2737, 2790, 2819, 3592, 3895, 3896, 4188, 4502. |
| Not for connection to telephone networks | The OneTouch AT analyzer is NOT designed for connection to a telephone network. The OneTouch AT analyzer is NOT designed for connection to an ISDN line. Do not connect to a telephone network or ISDN line except through a regulatory agency compliant computer network modem device. |
| Wi-Fi Network Interface | |
| Wi-Fi connectivity | 802.11a, 802.11b, 802.11g, 802.11n, 802.11ac (at 802.11n rates or lower) |
| Data rate | 802.11a: 6/9/12/24/36/48/54 Mbps 802.11b: 1/2/5.5/11 Mbps 802.11g: 6/9/12/24/36/48/54 Mbps 802.11n (20 MHz): MCS0-23, up to 216 Mbps 802.11n (40 MHz): MCS0-23, up to 450 Mbps |
| Operating frequency | 2.412 ~ 2.484 GHz (Industrial Scientific Medical Band) 5.170 ~ 5.825 GHz |
| Security | 64/128-Bit WEP Key, WPA, WPA2, 802.1X |
| Transmit output power (±2 dBm tolerance, maximum power will vary by channel and according to individual country regulations) | 802.11a: 12 dBm ± 2 dBm @ 54 Mbps 802.11b: 17 dBm ± 2 dBm @ 11 Mbps 802.11g: 16 dBm ± 2 dBm @ 54 Mbps 802.11gn HT20: 16 dBm ± 2 dBm @ MCS0 802.11gn HT20: 15 dBm ± 2 dBm @ MCS7 802.11gn HT40: 15 dBm ± 2 dBm @ MCS0 802.11gn HT40: 14 dBm ± 2 dBm @ MCS7 802.11an HT20: 15 dBm ± 2 dBm @ MCS0 802.11an HT20: 12 dBm ± 2 dBm @ MCS7 802.11an HT40: 14 dBm ± 2 dBm @ MCS0 802.11an HT40: 11 dBm ± 2 dBm @ MCS7 |
| Receive sensitivity (±2 dBm tolerance) | 802.11a: -81 dBm ± 2 dBm @ 54 Mbps 802.11b: -92 dBm ± 2 dBm @ 11 Mbps 802.11g: -82 dBm ± 2 dBm @ 54 Mbps 802.11gn HT20: -79 dBm ± 2 dBm @ MCS7 802.11gn HT40: -76 dBm ± 2 dBm @ MCS7 802.11an HT20: -78 dBm ± 2 dBm @ MCS7 802.11an HT40: -74 dBm ± 2 dBm @ MCS7 |
| Power consumption (typical) | Transmit: 80 mA Receive: 350 mA |
| Wi-Fi Antennas | |
| Internal Wi-Fi antennas | Three internal 2.4 GHz, 1.1 dBi peak, 5 GHz, 3.2 dBi peak antennas supporting 3x3 MIMO technology |
| External directional antenna | Antenna, frequency range 2.4 - 2.5 and 4.9 - 5.9 GHz. Minimum gain 5.0 dBi peak in the 2.4 GHz band, and 7.0 dBi peak in the 5 GHz band. |
| External antenna connector (external antenna port is receive-only, no transmit) | Reverse SMA |
| Environmental and Regulatory | |
| Operating temperature | 32°F to 122°F (0°C to 50°C) |
| Battery charging temperature | 32°F to 104°F (0°C to 40°C) |
| Storage temperature | -40°F to 160°F (-40°C to 71°C) -4°F to 122°F (-20°C to 50°C) for periods longer than 1 week |
| Operating relative humidity (% RH without condensation) | 5% to 45% at 32°F to 122°F (0°C to 50°C) 5% to 75% at 32°F to 104°F (0°C to 40°C) 5% to 95% at 32°F to 86°F (0°C to 30°C) |
| Shock and vibration | Meets the requirements of MIL-PRF-28800F for Class 3 Equipment |
| Safety | CAN/CSA-C22.2 No. 61010-1-04, IEC 61010-1:2001 |
| Operating altitude | 13,123 ft (4,000 m), 10,500 ft (3,200 m) with ac adapter |
| Storage altitude | 39,370 ft (12,000 m) |
| Pollution degree | 2 |
| EMC | EN 61326-1:2006 |
| Cables | |
| Cable types | 100 Ω Unshielded Twisted Pair (UTP) LAN cables. 100 Ω Shielded or Screened Twisted Pair (SeTP) LAN cables. TIA Category 3, 4, 5, 5e, and 6. ISO Class C, D, E and F. |
| Cable length measurement | Measurable cable lengths are from 3 feet (1 meter) to 656 feet (200 meters). Accuracy: ± 6 feet (± 2 meters) or 5%, whichever is greater. Length measurement is based on Nominal Velocity of Propagation (NVP) for CAT 5e cable. |
| Test Settings | |
| Wired | Speed, duplex, PoE, 802.1X, IPv4 address, IPv6 address, MAC address (port A can be changed by the user), VLAN, Wait for Rx Frame |
| Wi-Fi | Band (2.4 and/or 5 GHz), authorization default, scan or connect, SSID, security, IPv4 address, IPv6 address, MAC address (Wi-Fi adapter can be changed by the user), Transmit Probes |
| Analysis | SNMP v1/v2, SNMP v3, Slow Discovery |
| Maintenance Tools | |
| Management port | User and password security, port status, IPv4 address |
| Language (user interface) | Chinese (simplified), English, French, German, Japanese, Korean, Portuguese, Russian, Spanish |
| Date/time, number, length | Select format |
| Timeout period | Backlight time, power down time |
| Audible tone | On, off |
| Display | Brightness |
| Factory defaults restore | Quick, full (complete internal storage overwrite) |
| Network Tests | |
| Receive Rx optical power measurement | accuracy varies by transceiver, typically ± 3.0 dB |
| Infrastructure | OneTouch, cable, link, PoE, nearest switch, nearest AP, DHCP server, DNS server, gateway |
| Wired Analysis | hosts, access devices, servers, tools (port scan, add test, path analysis, multiport statistics, browse, TELNET/SSH), sorts |
| Discovery protocols supported | SNMP v1/v2/v3, CDP, EDP, LLDP, ICMP, ARP, FDP |
| Wi-Fi Analysis | networks, access points, clients, channels, tools (name, authorization, connect, locate, capture), sorts, show active |
| Services | Ping (ICMP), connect (TCP), web (HTTP), file (FTP), multicast (IGMP), video (RTSP), email (SMTP) |
| Wired Performance (local to remote) |
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| Wi-Fi Performance (local to remote) |
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| Testing Tools | |
| Capture, Wired |
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| Capture, Wi-Fi |
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| VoIP Analysis |
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| Performance Peer | Port number |
| Browser | port (management/wired/Wi-Fi) |
| Telnet/SSH | Username/password (for SSH) |
| Toner | IntelliTone™, analog 400 Hz, analog 1 kHz |
| Flash switch port | 1s, 2s, 3s |
| FiberInspector™/Webcam | real time, pause, scale (for fiber), save |
| File Tools | |
| Profiles | Save, delete, rename, export, import, load |
| AP authorization | Save, delete, rename, export, import, load |
| Reports | Save, delete, rename, export, import, view |
| Screens | Save, delete, rename, export, import, view |
| Certifications and Compliance | |
| Conformite Europeene. Conforms to the requirements of the European Union and the European Free Trade Association (EFTA). | |
| Listed by the Canadian Standards Association. | |
| Conforms to relevant Australian standards. | |
Gold Support for your OneTouch AT Network Assistant allows you to make the most of your OneTouch purchase while ensuring a higher return on your investment. You will minimize your downtime, receive faster trouble resolution and have total access to all support resources.
What do you get with Gold Support for your OneTouch AT Network Assistant?
Repairs and loaner equipment - If your OneTouch should fail, we'll deliver a loaner unit via next-day delivery to keep you up and running. We'll repair your OneTouch and replace defective or faulty accessories at no charge, with first on bench" priority, and return it to you - all shipping paid by Fluke Networks.
Software upgrades - Your OneTouch will never be out of date. You'll receive all software upgrades free - the only way to keep your OneTouch updated.
Access to live 24 x 7 technical support - Extend the expertise of your staff. Gold Support includes direct, immediate telephone access to our world-class Technical Assistance Center (TAC), direct access only available to Gold Members. Our centers in Seattle, WA and Eindhoven, NL employ a full staff of highly trained technical experts that are on call, including weekends and through the night when most network changes are implemented, to answer complex troubleshooting questions helping you get the most out of yourOneTouch and understand the results you are seeing.
Accessory Replacement - Some accessories are essential to your OneTouch. The normal warranty on accessories is 90 days, but parts and accessories including the OneTouch battery will be replaced free of charge with Gold Support once qualified as defective by our technical assistance center.
OneTouch Gold Support Members Online Training - Online training that can be utilized without having to take your staff out of the field can be a valuable tool. Gold Support Members have access to exclusive on-line training modules.
Unlimited access to our Knowledge Base- You'll have an open door to valuable proprietary information we've gathered from helping customers over the years. It also includes helpful technical articles written by our experts.
Member Only promotions- Your membership qualifies you for Members Only promotions and programs. This includes product discounts, access to reconditioned equipment at special prices and other incredible values.
Ensure that you are getting the most out of your OneTouch AT Network Assistant with Gold Support Services.
| Summary | 1T-1000 |
1T-1500 |
1T-2000 |
1T-3000 |
| Dual 10/100/1000 Mbps RJ45 ports | ● |
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| Dual 100/1000 Mbps fiber optic SFP ports | ● |
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| Copper and fiber testing, Wired analysis and Wired tools (port scan, path analysis, multiport stats) |
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| 802.11 a/b/g/n 2.4/5 GHz Wi-Fi adapter | ● |
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| 802.11ac discovery, connect and locate | ● |
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| Wi-Fi testing, Wi-Fi analysis and Wi-Fi tools (name, authorize, connect, locate) |
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| 10/100 RJ45 management port | ● |
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| Testing Tools (browser, TELNET/SSH, toner1, flash port, FiberInspector/Webcam2, performance peer) |
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| VoIP analysis (inline copper and fiber) |
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| Service tests (DHCP, DNS, ICMP, TCP) |
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| Packet capture (single port, dual port, inline, VoIP, AutoTest, Wi-Fi) |
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| Advanced tests (HTTP, FTP, IGMP, RTSP, SMTP, Performance3) |
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| Standard accessories |
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| Capture and Additional Testing Accessories |
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| Wi-Fi Accessories | ● |
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1Toning includes analog and IntelliTone™ tone generation. A compatible tone probe is required (not included).
2Requires a FiberInspector™ USB video microscope or a USB webcam (not included).
3Performance testing includes measurement of path performance end-to-end from a local tester (the OneTouch AT) to a remote peer (a second OneTouch AT) or a remote reflector (a LinkRunnerTM AT 2000 or equivalent). The remote tester is not included in these models (kits are available that do include these remotes).
Click on a category to view a selection of compatible accessories with the OneTouch AT Network Assistant.
